Privacy Policy

Information we collect

When you request a quote, use a contact form, send a photo, request a callback or otherwise contact Primetime, you may provide your name, phone number, email address, service address or ZIP code, service needs, property details, photos and the contents of your message.

The website and its service providers may also receive basic technical information such as your IP address, browser and device type, referring page, pages viewed and general usage information. This information supports site operation, security and performance measurement.

How we use information

• Respond to questions and determine whether a requested service is a fit.
• Prepare estimates, schedule work and provide customer service.
• Communicate about an inquiry, appointment or completed service.
• Maintain, secure and improve the website and quote experience.
• Keep business records and comply with applicable legal obligations.

Using the website, calling or texting Primetime does not by itself enroll you in marketing texts or emails.

Quotes, Jobber and photos

Primetime uses Jobber for parts of its quote, request and customer-management workflow. Information entered into an embedded Jobber form or Client Hub is submitted directly through that service and is also subject to Jobber's privacy practices.

Photos you submit are used to understand the property, access and service concern. Primetime does not publish customer-submitted photos on this website without permission.

Cookies and third-party services

The website or embedded services may use cookies or similar technologies needed for functionality, security and measurement. Third-party links and embedded tools may have their own privacy policies. You can use your browser settings to manage cookies, although blocking necessary cookies may affect some features.

We use Google Ads measurement to understand which ads lead to calls. After an eligible ad visit, Google may display a forwarding number that connects to Primetime and measures call duration. Our regular phone number remains available for other visitors. This measurement helps us evaluate advertising results.

How information is shared

Information may be shared with service providers that help Primetime operate the website, manage customer requests, deliver communications, host data or measure site performance. Information may also be disclosed when reasonably necessary to comply with law, protect rights or prevent fraud or misuse. Primetime does not sell website-submitted personal information for money.

Retention and security

Information is kept for as long as reasonably needed to respond to your request, provide services, maintain business records and meet legal obligations. Primetime and its service providers use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

You may ask Primetime to review, correct or delete personal information you have submitted, subject to records that must be retained for legal or legitimate business purposes. You may also ask not to receive optional marketing communications.

Children's privacy

This website is intended for people seeking property services and is not directed to children under 13. Primetime does not knowingly collect personal information from children under 13 through this website.

Policy updates

This policy may be updated when the website or Primetime's practices change. The effective date above identifies the current version.